We would rather refund you cheerfully than keep money that makes you resent us. This page sets out exactly what is refundable, on what notice, and how quickly the money comes back. It applies to all bookings with Oakforge English Studio Sdn. Bhd. and sits alongside our Terms & Conditions.
Group courses (Full-Time, Conversation, Business, Kids’)
- Before your course starts: full refund of anything paid, no questions, no fee.
- After starting, mid-month: give seven days’ written notice and we refund all unused whole weeks of the current month. Weeks already attended (or begun) are charged.
- Level mismatch: if within the first two weeks you and the tutor agree the level is wrong and no suitable group exists, we refund the month in full — including the weeks you attended.
1-on-1 private tuition
- Unused lessons in a ten-lesson block are refundable at any time within the block’s six-month validity, on seven days’ written notice.
- A lesson cancelled by you less than 24 hours before its start counts as delivered and is not refundable; a lesson cancelled by us is always re-credited.
- If we cannot offer you a replacement tutor after your tutor becomes unavailable, the remaining block is refunded in full immediately.
School holiday camps
- 15 or more days before camp week: full refund, or free transfer to another camp week.
- 7–14 days before: 50% refund, or free transfer if a place exists in another week.
- Under 7 days / no-show: no refund, because staffing and catering are already committed — but if your child is ill, a medical note converts the booking into a full credit for a future camp.
- If we cancel a camp week: full refund plus a 10% discount voucher for a future booking.
How refunds are paid
Send your request in writing to [email protected] (or hand a note to reception) stating the learner’s name and the bank account for the refund. We confirm within three working days and pay approved refunds within ten working days, by bank transfer, in Malaysian Ringgit, to the account the original payment came from wherever possible. We never charge an administration fee for processing a refund.
What is not refundable
Completed lessons and camp days already delivered; the free trial (it was free); certificates and re-issued documents; and camp T-shirts once handed over. Course materials are yours to keep either way.
Statutory rights
Nothing in this policy limits any right you hold under the Consumer Protection Act 1999 of Malaysia or other applicable law. If you believe we have fallen short, contact us first — and if we cannot resolve it, the Tribunal for Consumer Claims Malaysia offers a low-cost avenue for disputes.